FAQ

If you receive a defective or damaged product, please contact our customer support within 10 days of receiving the product. Provide relevant details, including order information and supporting evidence such as photographs. We will assess the situation and provide instructions on returning the product.

If you receive an incorrect product or size that differs from what you ordered, please contact our customer support within 10 days of receiving the product. We will guide you through the return process and arrange for the correct product or size to be shipped to you.

If you are unsatisfied with your purchase for reasons other than those mentioned above, such as issues with color, style, or fit, we may offer an exchange or store credit on a case-by-case basis. Please contact our customer support within 10 days of receiving the product to discuss your concerns. Please note that return shipping costs may be the responsibility of the customer unless otherwise specified by Gymmer.

Before returning any product, you must obtain authorization from our customer support. Please provide your order details and reason for the return. Unauthorized returns may not be accepted or processed. Returned products must be unused, unworn, and in their original packaging with all tags and labels attached. We recommend using a trackable shipping method to ensure that the returned product reaches us safely. Gymmer is not responsible for any lost or damaged returned items.

Refunds will be processed using the original payment method used for the purchase. If this is not possible, Gymmer will discuss alternative arrangements with you. Refunds will be initiated within 10 days of receiving the returned product and verifying its condition. The actual time it takes for the refund to reflect in your account may vary depending on your payment provider.